Konnexuss (or "we", "us", "our", etc.) is committed to maintaining the privacy of individuals and protecting personal information in its custody or control in accordance with privacy legislation applicable to Konnexuss.
This Policy describes and summarizes the practices of Konnexuss and its affiliates with respect to our collection, use and/or disclosure of personal information related to all individuals other than employees and individual contractors of Konnexuss; those individuals are subject to a separate policy. Employees of Konnexuss dealing with personal information are expected to be familiar with this Policy.
In this Policy, the following terms have the meanings below:
Personal information means information about an identifiable individual, which does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified. Personal Information also does not include business contact information, as long as business contact information is used to contact an individual in their capacity as an employee or official of an organization, and for no other purpose. Information about a corporation, firm, trust, union or other nonindividual entity is not personal information.
Konnexuss generally collects, uses, and discloses personal information about the following types of individuals:
Customers, employees of, and contractors to customers;
Prospective or potential customers or their employees;
Subscribers to Konnexuss newsletters or similar types of information;
Employees and independent contractors (where such contractors are individuals) of Konnexuss for the purposes of establishing, managing, and terminating employment and contractor relationships;
Other individuals who may voluntarily choose to provide Konnexuss with personal information.
Shareholders and investors in Konnexuss and directors of Konnexuss.
Subject to this Policy and applicable legislation, Konnexuss will identify the purposes for collection, use and disclosure in advance of collection, and will notify the individual of the purposes for collection, use or disclosure at or before the time of collection.
There are a number of exceptions to the above provisions in that in some circumstances, such as with certain personal information related to employees, Konnexuss does not require consent to collect, use or disclose personal information but is required to provide notification in advance.
If you voluntarily submit personal information to us by e-mail for purposes of obtaining information, we will consider that you have done so with your consent for purposes reasonably related to your providing the information. If reasonable to do so, after our initial response, we may send further information to you with information that may be useful, but we will include instructions on how to terminate receiving such further information. Please be advised that the Internet and e-mail are inherently insecure media, and we cannot take responsibility for the security or privacy of personal information in transit over the Internet.
Please note that our website may contain links to other websites which are provided as a convenience for visitors to our website only. Any third party websites will have their own privacy policies and practices, and we cannot be responsible for such third parties, their websites, or their privacy practices. In other circumstances, specifically those set out in applicable legislation, the law does not require that Konnexuss obtain consent or provide notification. Konnexuss reserves all its rights to rely on any available statutory exemptions and exceptions.
Konnexuss may collect personal information without consent in circumstances that include but are not limited to the following:
Where a reasonable person would consider that the collection of the information is clearly in the interests of the individual and consent of the individual cannot be obtained in a timely way or the individual would not reasonably be expected to withhold consent;
Where the collection of the information is pursuant to a statute or regulation authorizes or requires the collection;
Where the collection of the information is from a public body and that public body is authorized or required by an enactment to disclose the personal information to Konnexuss;
Where the collection of the information is reasonable for the purposes of an investigation or a legal proceeding;
Where the information is publicly available;
Where the collection of the information is necessary in order to collect a debt owed to Konnexuss or for Konnexuss to repay to individual money owed by Konnexuss.
Callers from outside Konnexuss are advised that their call may be recorded and potentially used on the foregoing basis by posting a notice to that effect on Konnexuss's web site. Callers have the option at their request of opting out of such recording by asking their Konnexuss representative to call them back on a cell phone, which is not subject to automated recording. Individuals may also communicate with Konnexuss via e-mail, fax or mail.
Recordings, including recordings that are not reviewed, are retained on the same basis as other personal information pursuant to this Policy. Where required or permitted by law, Konnexuss may use or disclose personal information contained in recordings. Konnexuss does not use information contained in recordings for marketing or solicitation purposes. Access to such recordings is restricted to particular individuals within Konnexuss who have obligations of confidentiality to Konnexuss and who have a need to review such recordings as part of their obligations to Konnexuss. Computer Interaction.
There are occasions where Konnexuss representatives may remotely access a computer of an Konnexuss customer in order to provide services, including technical support or product support. Such access may include an exchange of information of a conversational nature and, while not intended to do so, such access may result in the collection of personal information incidental to our providing services. The activities carried out during such access are recorded and archived so that the recording of such activities may later be viewed or reviewed for the purposes of providing services to the customer in question. The recording is a video file without sound and is subsequently used only for the purposes of assisting the customer. In all cases where a computer becomes subject to access by Konnexuss, such access will be with the customer's knowledge and consent.
Law allows us, for legal or business purposes, to retain personal information for as long as is reasonable. Upon expiry of an appropriate retention period, bearing in mind reasonable legal and business requirements, personal information will either be destroyed in a secure manner or made anonymous.
Should consent to our collection, use, disclosure or retention of personal information be revoked by the individual in question, the law also allows us to continue to retain the information for as long as is reasonable for legal or business purposes. In the event that revocation of consent may have consequences to the individual concerned, we will advise the individual of the consequences of revoking their consent where it is reasonable in the circumstances to do so. In addition to the above, the law generally provides that an individual is deemed to consent to the collection, use or disclosure of personal information about that individual for a particular purpose if the individual voluntarily provides the information for that purpose, and it is reasonable that a person would voluntarily provide that information. If an individual provides personal information to us voluntarily, we will rely on deemed consent and consider that the individual consents to our collection, use or disclosure of their personal information as necessary to carry out the purposes for which they provided the information.
Where a new purpose for the use or disclosure of personal information previously collected arises, Konnexuss will contact the individual in question to obtain any required consent or to provide any required notification for use and/or disclosure for such new purpose or purposes.
Where practical, Konnexuss will try to collect personal information directly from the individual. Where
necessary, Konnexuss will collect personal information from other sources. When Konnexuss collects
personal information about individuals directly from them, except when their consent to the collection is
deemed or has otherwise been previously and lawfully obtained, or is not required, we will tell them the
purpose for which the information is collected, and, if reasonable to do so, the name of a person who can
answer questions about the collection.
Directors and officers: To manage our relationship with and our obligations to directors and officers.Konnexuss is required by applicable laws and regulatory authorities to collect, as well as to use and disclose, certain information with respect to its directors and officers.
Other individuals: Personal information from other individuals may be collected, used or disclosed whensuch individuals contact Konnexuss for a variety of reasons personal to them. For example, if an individual contacts us with an inquiry, we will use the information provided to assist us in responding to that individual and communicating with them. Generally, such information is used to contact or reply to individuals who have contacted us where such contact or reply is reasonable in the circumstances, or is subject to deemed consent, or is legally required.
Telephone Conversations: Please refer to the more comprehensive section on telephone conversations in this Policy.
To fulfill our legal obligations.
As with collection, there are exceptions to the requirement of consent with respect to use. For example, Konnexuss may use personal information without consent in circumstances that include but are not limited to the following:
Where a reasonable person would consider that the use of the information is clearly in the interests of the
individual and consent of the individual cannot be obtained in a timely way or the individual would not reasonably be expected to withhold consent;
Where the use of the information is pursuant to a statute or regulation that authorizes or requires the use;
Where the information in question was collected is from a public body and that public body is authorized or required by an enactment to disclose the personal information to Konnexuss;
Where the use of the information is reasonable for the purposes of an investigation or a legal proceeding;
Where the information is publicly available;
Where the collection of the information is necessary in order to collect a debt owed to Konnexuss or for Konnexuss to repay to the individual money owed by Konnexuss;
In certain circumstances, where the information may be disclosed without consent, it may also be used without consent.
Konnexuss will in all cases use personal information as permitted or required by applicable law.
It is the general policy of Konnexuss to not disclose personal information in its custody or control except with the consent of the individual and then only for identified purposes. However, individuals should be aware that there are exceptions to the above.
Law permits us to collect, use or discloses personal information about an individual in some circumstances without the individual's consent and/or knowledge. Such circumstances include (but are not limited) to where:
The collection, use or disclosure is clearly in the interests of the individual and consent cannot be obtained in a timely way; collection, use, or disclosure is reasonable for the purposes of an investigation or proceeding; the personal information is available to the public from a prescribed source; or The collection, use, or disclosure is required or authorized by a statute or regulation.
Konnexuss will in all cases disclose personal information as required or permitted by applicable law.
Konnexuss does not disclose trade or sell its customer or contact lists.
Requests for access are subject to the following:
Any requests must be in writing.
We do not accept such requests or respond to such requests via e-mail.
In order to receive a response to such a request, the individual must provide us with sufficient information to locate their record, if any, and to respond to them.
We will respond to requests in the time allowed by law, which is generally 45 days. In certain circumstances, we may have a right to extend this period of time and will advise in writing if we are doing so.
We will make a reasonable effort to assist applicants and to respond as accurately and completely as reasonably possible.
All requests may be subject to any fees and disbursements the law permits us to charge.
Where appropriate to do so, we may require advance payment of a deposit or the entire costs of responding to a request for access to personal information.
Please note that an individual's ability to access his or her personal information under our control is not an absolute right. Law provides that Konnexuss must not disclose personal information where:
The disclosure could reasonably be expected to threaten the safety, physical, or mental health of an individual other than the individual who is requesting;
The disclosure would reveal personal information about another individual; or
The disclosure would reveal the identity of an individual who has in confidence provided us with an opinion about another individual and the individual providing the opinion does not consent to the disclosure of his or her identity.
Law also provides that Konnexuss may choose not to disclose personal information where:
the personal information is protected by any legal privilege;
the disclosure of the information would reveal confidential commercial information and it is not
unreasonable to withhold that information;
the personal information was collected by Konnexuss for an investigation or legal proceeding;
the disclosure of the personal information might result in similar information no longer being provided to
us when it is reasonable that it would be provided;
the personal information was collected or created by a mediator or arbitrator in the conduct of a mediation
or arbitration for which he or she was appointed to actunder an agreement, under an enactment, or by a court;
or The personal information relates to and may be used in the exercise of prosecutorial discretion.
Konnexuss reserves all its rights under the above
Our responses to requests for access to personal information will be in writing, and will confirm:
whether we are providing all or part of the requested information, whether or not we are allowing access or providing copies, and, If access is being provided, when and how that will be given.
If access to information or copies are refused by us, we will provide written reasons for such refusal and on which that refusal is based. We will also provide the name of an individual at Konnexuss who can answer questions about the refusal and particulars of our decision. In order to receive a response to such a request, the individual must provide us with sufficient information to locate their record, if any, and to respond to them.
Law permits individuals to submit written requests to us to correct errors or omissions in their personal information that is in our custody or control. If an individual alleges errors or omissions in the personal information in our custody or control, we will either:
correct the personal information and, if reasonable to do so, and if not contrary to law, send correction notifications to any other organizations to whom we disclosed the incorrect information; or Decide not to correct the personal information but annotate the personal information that a correction was requested but not made.
Corrections or amendments will not make to opinions as opposed to factual information, although we reserve the right to modify opinions where changes in the facts on which those opinions are based occur.
Konnexuss may amend this Policy from time to time as required and without notice, in order to better meet our obligations under the law.
If you have any questions with respect to our policies concerning the collection, use, disclosure or handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, or if you are dissatisfied with how we handle your personal information, please contact us at:
If you remain dissatisfied after our Privacy Contact has reviewed and responded to your concern, or have other concerns or questions, you can write at any time to:
1680 Fruitville Rd #304
Sarasota, FL 34236
Business contact information means an individual's name and position or title as an official or employee of an organization, as well as their business telephone number, business address, business e-mail, business fax number and other business contact information.
We do not collect any personal information from individuals who simply visit our website. However, individuals should be aware that most web servers do collect some information about visitors, such as the browser and version being used, the operating system, and the "IP" or internet address of the visitor, which may identify the individual's Internet Service Provider or computer but not necessarily the individual using it.
Konnexuss generally collects uses and discloses personal information for the following purposes:
Customers, employees of and contractors to customers: To establish, maintain, manage and terminate a
relationship with a customer.
Prospective or potential customers or their employees: To attempt to establish a relationship with a customer.
Subscribers to Konnexuss newsletters, white papers or similar types of information: To provide services, information or documentation and to solicit business.
Suppliers (including non-individual contractors to Konnexuss), employees of and contractors to suppliers: To establish, maintain, manage and terminate a supplier relationship.
Individuals who may voluntarily choose to provide Konnexuss with personal information: To fulfill the purposes for which such information was provided.
Konnexuss employees and individual contractors: To recruit, establish, maintain, manage and terminate an employment or individual contractor relationship.
Shareholders and investors: To manage our relationship with and our obligations to investors and shareholders. Konnexuss is required by applicable laws and regulatory authorities to collect, as well as use and disclose certain information with respect to its shareholders.
All incoming and outgoing telephone calls using Konnexuss's telephone systems are subject to automated recording and archiving. Recording is a function of certain technology and cannot be turned off by individual Konnexuss employees or contractors for particular cases.
Recording is carried out for the following purposes:
To ensure accuracy of communication. This includes ensuring accuracy of our understanding of customer
requirements, orders and agreements made with customers, and, if necessary, to accurately document
such agreements in the event of a misunderstanding or dispute to protect both Konnexuss and the
To ensure quality of service provided by Konnexuss representatives.
Recordings of telephone calls are initially not reviewed or overheard in any manner, but are archived in digital format on a secure server without review. Such recordings may be subsequently reviewed by Konnexuss at any time for any one or more of the stated purposes and, in particular, may be used without notification or consent as evidence in the event of an investigation or legal proceeding related to such telephone conversation, or to review the quality of service provided in situations where Konnexuss has a basis to believe that such quality may not be adequate and generally only with respect to those Konnexuss representatives who interact with customers.
When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate, up to date, and complete.
We recognize our legal obligations to protect the personal information we have gathered about individuals. We have therefore made arrangements to secure against unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information. These arrangements may include physical security measures, network security measures, and organizational measures such as non-disclosure agreements and need-to-know access.
Law permits individuals to submit written requests to us to provide them with:
access to their personal information under the custody or control of Konnexuss; information about the purposes for which their personal information under the custody or control of Konnexuss has been and is being used; and The names of organizations or persons to whom and the circumstances in which personal information has been and is being disclosed by Konnexuss.